Heritage Inn Hotel & Convention Centre

“For what you pay for, this place is perfect. Nobody was using the pool or hot tub any of the times we used it during our 3 night stay. The (hot) breakfast was great. Staff were all very friendly. If we need to stay in Cranbrook again, we'd return.”

“The guy at the front counter when we checked was great, and he recommended Ella's. The room was ample and spacious. Breakfast was included. But maybe it shouldn't have been. I got the gluten-free bread with scrambled eggs and hsm.moments before the server brought the plates out, he said the the potatoes were coated in flour. This was given as a warning, not spoken as a prelude to an alternate choice. The warning was rather dilute. He barely finished reciting the obligatory disclaimer, when he plopped down my breakfast plate with gluten-free toast sitting atop gluten-coated potatoes. If you're celiac, don't come here. Finally, they're were little packets of strawberry jam, cheese "something ", and honey on the breakfast table. One of the cheese packets was discolored because the lid had been punctured, likely in transit . QC should have caught that and removed it from the table. A review of the restaurant alone, would be 1. A review of the hotel by itself would have been 5.”